Terms & Conditions

STUDIO EB DESIGN CO. TERMS & CONDITIONS - LAST UPDATED: SEPTEMBER 2025
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These Terms & Conditions (“Terms”) apply to all design services provided by StudioEB (“we”, “us”, “our”) to the Client (“you”, “your”). By working with StudioEB, you agree to these Terms in full.

1. Definitions

  • Services: all services provided by StudioEB including, but not limited to, graphic design, branding, print design, digital assets, illustration, web graphics, advertising artwork, revisions, and any related consultancy.

  • Deliverables: final designs, artwork, files (digital or otherwise) that are to be delivered to you as part of the Services.

  • Quotation / Proposal: the document in which we set out what Services we will provide, the Deliverables, the timeline, the fee, and other relevant details.

  • Client Materials: any materials, content, images, text, data, logos etc. that you supply to us to be used in the project.

  • Intellectual Property Rights (IPR): copyright, design rights, trademarks (registered or unregistered), moral rights, database rights, and any other intellectual or industrial property rights.

  • Revision: a change, amendment or feedback request by you after presentation of design proofs or drafts.

  • Third-Party Costs / Disbursements: costs incurred by StudioEB from external suppliers (e.g. stock images, printing, licences, courier services) in connection with your project.

2. Proposals & Quotations

  • All Quotations are valid for 30 days from the date of issue, unless otherwise stated.

  • A project begins when you accept a Quotation in writing (email is acceptable), and any agreed upfront fees are paid (as stated on the quotation if applicable).

  • Quotations are exclusive of VAT (if applicable) and exclude third-party costs such as printing, stock images, or software/image/font licences, which will be agreed with you in advance.

  • Any additional work not included in the Quotation or changes to the agreed scope may incur extra charges and may affect delivery dates.

3. Payment Terms

  • The balance of fees is payable on delivery of final artwork or at agreed milestones as stated on the Quotation.

  • Any Third-Party Costs are payable by you, either in advance or as incurred, as agreed.

  • Invoices are due within 30 days of invoice date, unless otherwise agreed.

  • Late payments may incur interest at 4% above the Bank of England base rate and we may pause work or withhold files until payment is received.

4. Revisions & Changes

  • Each project includes a set number of revisions as specified in the Quotation, these must always be communicated to us clearly, in writing.

  • If you request further changes after approval of a stage, charges will apply. We will notify you of additional fees and/or delays, and these must be agreed in writing before proceeding.

5. Client Responsibilities

  • You shall supply all necessary information, content, materials, and images etc (Client Materials) in sufficient formats to enable us to perform the agreed Services. Graphic elements are required in an editable vector digital format, and photographs must be supplied in a high resolution digital format. We can advise on this if you need assistance.

  • You guarantee that you own or have the necessary rights/permissions for all Client Materials, and that their use will not infringe any third-party rights. You indemnify us against any claim arising out of the use of Client Materials.

  • You shall respond to proofs, requests for feedback, or revisions and approvals, promptly and carefully (proofreading including spelling, colours, layouts, sizes etc) to agreed timelines. We are not responsible for errors in approved artwork or for delays caused by late materials or feedback.

6. Timeline & Delivery

  • We will endeavour to meet any delivery dates or milestones set out in the Quotation. However, dates are estimates only unless otherwise expressly agreed.

7. Ownership & Usage Rights

  • We retain all intellectual property rights in our work until full payment has been made.

  • Once fully paid, you receive a licence to use the final Deliverables for the agreed purposes (e.g. brand identity, print, digital marketing).

  • Source files (e.g. Adobe InDesign/Illustrator/Photoshop files) are not included unless specifically agreed, and may incur an additional fee.

  • We reserve the right to showcase the work in our portfolio and marketing materials unless you request otherwise in writing.

8. Print & Production

  • We can supply print-ready artwork to your chosen printer. If you ask us to arrange printing, we’ll do so on your behalf but cannot guarantee exact colour matching or print quality, as these depend on third-party suppliers.

  • Proofs are for approval only; colours may vary slightly between screens and printed materials.

9. Cancellation

  • Either party may terminate the contract by written notice at any time.

  • If you cancel a project after work has started, you’ll be invoiced for work completed up to that point, plus any committed third-party costs.

  • In case we terminate for breach by you (e.g. nonpayment or failure to provide Client Materials), we may retain any fees you have paid and invoice you for work done up to termination.

10. Liability

  • Our liability to you is limited to the amount you have paid us for the project.

  • We are not liable for indirect losses such as lost profits, reputation, or opportunities.

  • You agree to indemnify us against any claims relating to materials you supply (e.g. copyright infringement).

  • We will not be liable for delays or non-performance caused by you (e.g. late feedback, delayed provision of Client Materials), or caused by events outside our reasonable control (see Force Majeure clause).

11. Force Majeure

  • We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, fire, flood, strikes, lock-outs, accidents,governmental actions, power failures, internet outages, supplier failures, personal illness, or any other event outside our reasonable control.

12. Confidentiality

  • Both parties shall keep confidential all confidential information of the other party which is disclosed in connection with the project (except information already in the public domain).

  • This obligation continues beyond the contract termination.

13. Indemnification

  • You agree to indemnify and hold harmless StudioEB (and its officers, employees, agents) from and against any claims, liabilities, losses, damages, costs (including legal fees) arising from your breach of these Terms, or from your materials infringing third-party rights, or from use of the Deliverables beyond our licence.

14. Governing Law

  • These Terms are governed by the laws of England & Wales, and any disputes will be resolved exclusively in the courts of England and Wales.

15. Miscellaneous

  • Amendments to Terms: We may revise these Terms from time to time. The version in force at the time of your acceptance of the Quotation governs that contract.

  • Assignment & Subcontracting: We reserve the right to subcontract any part of the Services, or to assign our rights under this contract. You may not assign your obligations or rights without our prior written consent.

  • Rights of refusal: We will not include in designs, text, images or other data anything which we deem to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. We also reserve the right to refuse to include submitted material without giving a reason.

  • No Waiver: If we do not enforce a right or provision under these Terms, that does not constitute a waiver of that right or provision.

  • Severability: If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions remain in full force.

If you agree with all the above, we look forward to working together. If you have any questions about these Terms, please contact us.